FAQs

FAQs

How do I contact customer care?                                                                                 To ensure that we answer you queries as quickly as possible, contact us via the contact form below.

How long does it take for you to reply to my query?                                                  We will try and respond to your query as soon as possible, but please allow 24 hours for us to respond.



How long does it take for my package to arrive?
We send all of your orders through Australia Post. 
Please allow 2-5 Business Days for your package to arrive. We will supply you with a tracking number so that you can follow every step of your packages journey.


Can I amend my details once I place an order?
If you send us an email at sales@bellthelabel.com.au we will attempt to assist you quickly, however, once your order is placed, we start to process your order straight away and we may not be able to adjust any details in time. If you need to contact us urgently regarding any mistakes with an order please call us 0411 894 017.


What Countries do you ship to?
Currently we have set up easy shipping for Australia Only. We would be more than super excited to send anything to our overseas ladies too, so just email us at sales@bellthelabel.com.au to arrange a shipping option for you.


How do I know if my order has been shipped?
When we send your item, you will be automatically emailed a tracking number to let you know. You can use this to keep track of your package too.


How can I track my item?
With Sendle at the Click Here



Have you received my return?
Please check the tracking you used to be sure that your item has arrived to us.
(This is why we recommend that you use a trackable service and keep your tracking number so that you can see where your item is until it is returned to us).
If it has arrived, please allow UP TO 14 days for your refund/ credit to be processed.
If it says delivered, please check your junk mail to see if our email to you is in there.
If it has been 10 days or more since your package has arrived, and you still have not heard from us please email our online team at sales@bellthelabel.com.au so we can help you.



Do you offer exchanges?
Unfortunately, we don't do exchanges for change of mind products. If there is an issue with the item or the sizing make sure you send us an email so our online team can help you sort it out.

sales@bellthelabel.com.au



Am I responsible for the cost of my return item?
Yes, the customer is responsible for the return cost of the item unless organised otherwise with our team.
If there has been an error on our part with your package we will cover the cost of the return postage.


How do I use a discount code?
At the checkout, enter your promo/ discount/ credit code into our gift card or discount bar, enter the correct code and click 'Apply'. 
Only one code can be used at one time.
If you have any problems entering a code please email us. 

sales@bellthelabel.com.au



I need an urgent response to my email.
We operate Monday to Friday 9am- 5pm.
We aim to answer your email very quickly. But please allow up to 24 hours (during business days) to answer you.
We do have lots of customer orders and emails to respond to.
If you feel that we may have missed your email or if it is an urgent matter please email us again or call 0411 894 017 so that we can assist you.


Is there a store for me to try things on?
Unfortunately not at this time. Bell The Label is exclusively online. We do however, check every item for their correct quality and sizing to ensure you get what you are expecting to receive. If the item is totally wrong then send us an email at: sales@bellthelabel.com.au with the subject "Wrong Product" and our online team will help resolve the problem.


What are your sizes like?
Our Aussie labels are fairly true to size. However, there can be occasions where the product is produced in a bigger or smaller make, in which case we would state this in the product description. If you find that there are any issues with a size that we may not have known about, we are happy to exchange or refund you with no fuss.


I have received a faulty item.
We will always aim to send you quality products, if there are any issues with the item please email us immediately and our online team will help you to have this resolved quickly.

 

Wear and tear.
Please inspect your item before you wear it. If the item becomes faulty after wearing or washing we won't be able to accept it back for a refund or exchange.


What payment options do you accept?
We accept payment via PayPal or credit card, apple pay, (Visa, Mastercard) and AFTERPAY.



I want to be an influencer or brand ambassador for Bell The Label.
We love collaborating with like-minded ladies, who love fashion and living life in their best outfits. 
If you want to get creative with us please email our social media team at sales@bellthelabel.com.au with the subject "Influencer" or send us a D.M on Instagram.
@bellthelabel


Is your site secure?
Yes, Our site is secure. 
Bell The Label uses the Shopify Gateway powered by Stripe for all it's online credit card transactions. This gateway provides a safe and secure means of collecting payments via the Internet and is a  PCI-DSS Certified Gateway. All online credit card transactions performed on this site using this gateway are secured payments.
Payments are in real time, with immediate response.
Your credit card info can not be viewed by anyone from Bell The Label or any other person.
Stripe will encrypt and verify the integrity of traffic between the customer and the server.
Bell The Label also securely uses Transport Layer Security (TLS) so that is when you can see the 'HTTPS' on every single page, NOT just on the check out. This is the most secure technology, and the safest way to shop online.
To find out more about Stripe gateway through Shopify- CLICK HERE



Where are you based?
We are based on the Mid North Coast of NSW. If you need to send anything to us us this address, 5 Grey Gum Road Taree, NSW 2430.



I want to follow your journey on social media.
Instagram username @bellthelabel
Facebook Profile @bellthelabel
And please tag us in your outfits #bellthelabel