FAQs

How do I contact customer care?
Please send us an email: sales@bellthelabel.com.au  

How long will it take to get a reply to my query?
We will try and reply as soon as possible. Please allow up to 24hour. This will vary depending on weekends or Public Holidays.

Is there a store for me to try things on?
Unfortunately not at this time. Bell The Label is exclusively online. 
If you’re in the Newcastle Area, contact our team to organise a Warehouse Appointment. 

What are your sizes like?
Our sizes are true to size. Please refer to our Size Guide for detailed information. 

What payment options do you accept?
We accept:

  • Visa 
  • Mastercard
  • Creditcard
  • PayPal
  • AfterPay
  • Humm

How long does shipping take?
Please allow 5-7 Business Days for your package to arrive. We will supply you with a tracking number vie email so that you can follow every step of your order’s journey.

How can I track my item?
Once your order has been shipped, you will receive an email with a tracking number and a link to follow its journey. If you didn't receive it, please check your junk OR get in contact with us.

How do I return an item?
Please see our Returns Page for detailed instructions.

Have you received my return?
Returns are processed with 7 business days of being received. Keep an eye on your tracking number. You will be notified via email once your return has been processed.

Am I responsible for the cost of my return item?
Yes, the customer is responsible for the return cost of the item unless organised otherwise with our team.

Do you offer exchanges?
Yes! We do exchanges. Please refer to our Returns Page for detailed information.

How do I use a Gift Card or Discount?
During the payment stage of your checkout process, apply your Gift Card number or DC in the box called ‘Gift Card or Discount’. Make sure you hit *apply* once entered.

I bought something at full-price but soon after, my product was discounted. Can you price match?
Unfortunately we do not offer price match.

Do you hold stock?
Unfortunately not, due to the nature of our online store. Our styles are continuously selling, which is why we recommend using AfterPay to help with a payment schedule. 

Do you restock your styles?
We cannot guarantee a restock on all styles. If there is one in particular you would like to know about please get in contact with our team. You will find our contact details here.